Refund Policies

A. Return Policy for Annual Membership:

When you purchase the MedClava Membership, you have 30 full days to buy and try it out, purchase products and decide if you’d like to remain a member for the full year. If you are unsatisfied with your membership, you can cancel within 30 calendar days from your purchase for a full refund.  After 30 days, no refunds will be issued. To cancel your subscription, you can simply login to your account and cancel it yourself or email support@medclava.com.  

If you received a free gift premium with your membership, we do require you to send the gift back to us unopened in order to receive your full refund.  If the free gift is  retuned opened and/or used, we will deduct the price of the gift from your refunded membership amount. an $60 value.

B. Return Policy for Products

We’re so sure that you’ll love MedClava products that we’re giving it our unconditional 60-day Money-Back Guarantee. We want you to have plenty of time to experience and benefits of CBD products so you can discover for yourself how great it will make you feel.

We take customer satisfaction very seriously, and we ask that you check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for the damaged product(s) must be made within 72hrs of delivery by writing to support@MedClava.com. You will need to provide detailed information (including images) for any product damaged during shipping within that timeframe. 

However, If you’re not happy with your results, simply notify us up to two full months (after the purchase date) and we’ll make arrangements for you to receive a 100% refund (less shipping, if applicable). No questions asked. No annoying hoops to jump through.

Here’s how it works…

We do not require the return of a used product. However, we do require the return of a sealed unused product. 

We get it. Many people are (and should be!) skeptical when they hear what a new product might do for them. With this in mind, we are offering this guarantee, so that new customers have the opportunity to experience the same health benefits our satisfied customers have already enjoyed, with no worries!

email your refund request to support@medclava.com. Please include the words “Refund Request” in the subject line of your email.

To serve you and other customers better in the future, we request (but do not require) that you tell us why you want a refund as we are always looking for feedback and ways we can improve. Your satisfaction is our #1 priority.

This Returns Policy was last updated on Feb 23rd, 2021.